Frequently Asked Questions (F.A.Q.)

Q: Where does the information on your web site come from?

Depending on the type of search performed, there may be dozens of sources that contribute to the results. These sources may include public records or publicly available information, proprietary database repositories, or governmental databases from the municipal, county, State or Federal levels.

Q: If I search for someone using this web site, will they know?

No, unless you tell them. All searches are fully discreet and confidential.

Q: Is it possible to have my information changed or removed from the databases?

Records are reported from diverse sources, including governmental public records and other publicly available information sources that do not have provisions for "opting out", altering, suppressing or removing records. Our services are designed to reflect the underlying public records as accurately and completely as possible, and are not designed, intended, or permitted to be used unlawfully or for unsolicited marketing purposes. We cannot add, change, remove, suppress, redact, or otherwise alter any public records. Please note that it is not uncommon for some public records to contain errors. If a governmental or public record pertaining to you contains errors, you should contact the custodian of records of the appropriate agency with jurisdictional authority for assistance in correcting the error.

If you have a compelling security or privacy issue, you may wish to contact the official custodians of the public records in your jurisdiction (often in your county clerk's office), to determine how to remove your information from the public record. Typically you will need to get a court order to have public records sealed, and that will ensure that the information will not be made available to the public, to us, or to any other public records information provider. To contact us and obtain more information regarding your concerns, please submit your message via our contact form with valid contact information.

Q: How current is the information available on your web site?

Depending on the database and geography, records are compiled and derived from sources that are considered very current (less than 30 days) to archived historical records dating back over 30 years. Where available, record accuracy dates may be included with the results to help give an approximate indication of when the record was first recorded. Although only an estimated date, this indicator may help you assess which records are more recent than others.

Q: What information is required to run a search?

It depends on the type of search you are trying to conduct. Each search screen may have search input indicators telling you what fields are REQUIRED, RECOMMENDED, or OPTIONAL, as explained below:

The type of search you should use depends on the type of information you already know. If you have a full name, the Name Search is best search to run. If you are unsure of the name but know an address (whether it's a current or old address), the Address Search is the best search to run. If you only know the telephone number (again, whether it's a current or old phone number), the Telephone Search is the best search to run.

Q: What does it cost to run these searches?

Please consult the online Price List for a detailed listing. Some free search results are provided for most types of searches.

Q: What types of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards (and debit cards having any of these logos). We also accept PayPal instant payments from verified PayPal subscribers.

Q: How will the charges appear on my credit card statement?

You will be billed by CONCERT TECHNOLOGIES INC. for each purchase.

Q: What security measures are taken when processing my order?

High strength SSL/TLS encryption is used on our web server on all order processing pages and search result pages to help ensure the privacy of your information. Additionally, a number of security checks are performed for orders we receive to help reduce the incidence of fraud. If you are not a registered and confirmed user, this may include a telephone callback from a live person or from an automated computer process to verify your billing information. Due to the elevated risk of fraud, we cannot accept orders placed using proxy servers, anonymizer services, or other prohibited sources. Third-party fraud screening services and filters may be utilized at our discretion. We may report any suspicious activity to law enforcement.

Q: What is your refund policy?

All information is provided "as is", and all sales are final. Refunds are not provided. See our Billing Policy page for more information.

Q: I need help with my search. How can I contact Customer Service?

Customer service (for billing questions only) is provided by e-mail for paying customers via the "Contact Us" link at the bottom of the page.

Our web site is "self-serve", and we regret that we are unable to provide direct one-on-one assistance in real-time processing of any searches. If you have any other questions, comments, or suggestions, please visit the "Contact Us" link at the bottom of the page.

Today's Date: June 21, 2021

Information available on this website does not constitute consumer reports or investigative reports per the definitions of the Fair Credit Reporting Act and any other governing laws, statutes, and regulations. Information obtained from this website may not be used to produce, or incorporated into, a consumer report or an investigative report. This website does not provide, and you are not to infer, any assessment or indication of the character, general reputation, personal characteristics, lifestyle, habits, creditworthiness, or financial status of any individuals or entities. Information obtained from this website must not be used for credit granting, insurance underwriting, pre-employment screening, tenant screening, or any purpose restricted or prohibited by the Fair Credit Reporting Act or any other federal, State, or municipal law or regulation. No adverse action may be taken against any individual based on information provided by this website.