Q: Where does the information on your web site come from?
A:
Depending on the type of search performed, there may be dozens of sources that contribute to the results. These sources may include public records or publicly available information, proprietary database repositories, or governmental databases from the municipal, county, State or Federal levels.
Q: If I search for someone using this web site, will they know?
A:
No, unless you tell them. All searches are fully discreet and confidential.
Q: Is it possible to have my information changed or removed, or to "opt out" from the database?
A:
Records are gathered from diverse sources, including governmental public records and other publicly available information sources that do not have provisions for "opting out", altering, suppressing or removing records. Our services are designed to reflect the underlying public records as accurately and completely as possible, and are not designed, intended, or permitted to be used unlawfully or for unsolicited marketing purposes. We cannot add, change, remove, suppress, redact, or otherwise alter any public records. Please note that it is not uncommon for some public records to contain errors. If a governmental or public record pertaining to you contains errors, you should contact the custodian of records of the appropriate agency with jurisdictional authority for assistance in correcting the error.
If you have a compelling security or privacy issue, you may wish to contact the official custodians of the public records in your jurisdiction (often in your county clerk's office), to determine how to remove your information from the public record. Typically you will need to get a court order to have public records sealed, and that will ensure that the information will not be made available to the public, to us, or to any other public records information provider.
As a courtesy, we allow law enforcement, government officials and certain government employees, and individual with court protection orders the option to block their information from appearing in public search results on our web site.
As a courtesy we can 'opt out' your specific information from the public DOBsearch People Finder search results. What this means is that your name, and the associated identifying information such as your address and phone number, will be suppressed from appearing in our public People Finder search results, if you request this in the manner described below. However, please note that any time your identifying information appears or reappears in a public record in a manner which is different from the record you opted out, it may again appear in our system. (For example, if your address or area code changes, or your name changes due to marriage, divorce, or other reason, your new information may again appear unless and until you opt out the new record.) There also are numerous other public records search services which are not affiliated with us, and your request that we opt out your information will not prevent your information from appearing on these other services.
In order for us to “opt out” your public information from being viewable on the public DOBsearch People Finder search results, we need to verify your identity and require faxed proof of identity. Proof of identity can be a state issued ID card or driver's license. If you are faxing a copy of your driver's license, you may cross out the photo and the driver's license number. We only need to see the name, address and date of birth. Please fax to 516-717-3017 and allow 4 to 6 weeks to completely process your request.
Each individual that wishes to be opted out must be accompanied by proof of identity and address. We will only process opt out requests we receive by fax and no request will be processed without complete information. Requests for opt out will not be processed over the phone or via email.
Q: How current is the information available on your web site?
A:
Depending on the database, records are compiled and derived from sources that are considered very current (less than 30 days) to archived historical records dating back over 30 years. Where possible, record accuracy dates are included with the results to give an approximate indication of when the record was considered "current".
Q: What information is required to run a search?
A:
It depends on the type of search you are trying to conduct. Each search screen may have search input indicators telling you what fields are REQUIRED, RECOMMENDED, or OPTIONAL, as explained below:
The type of search you should use depends on the type of information you already know. If you have a full name, the Name Search is best search to run. If you are unsure of the name but know an address (whether it's a current or old address), the Address Search is the best search to run. If you only know the telephone number (again, whether it's a current or old phone number), the Telephone Search is the best search to run.
- REQUIRED - These fields are absolutely necessary for the type of search you are viewing. If this information is unknown to you, try a different type of search.
- RECOMMENDED - Although not necessary to process your search, these fields should be provided, if known, to help narrow your search results.
- OPTIONAL - These fields are not required, and should be omitted for best results. If leaving out these fields yields too many results, you should try again with these fields completed to help narrow your search results.
Q: Why do some Dates of Birth appear incomplete, like "10 / XX / 1972"?
A:
Some source data may not contain a complete Date of Birth, but may contain only the Year, or Year and Month of birth. The People Finder Report always display as much detail as is legally available in the source data, and if the source data is incomplete, the remainder is filled with "XX". A Date of Birth displaying as "10 / XX / 1972" signifies October, 1972 and "XX / XX / 1972" signifies 1972.
Q: What does it cost to run these searches?
A:
Please consult the online Price List for a detailed listing. Some free search results are provided for most types of searches.
Q: What types of payment do you accept?
A:
We accept Visa, MasterCard, American Express, Discover, and Diners Club credit cards (and debit cards having any of these logos). We also accept PayPal instant payments from verified PayPal subscribers.
Q: How will the charges appear on my credit card statement?
A:
You will be billed by CONCERT TECHNOLOGIES INC. for each purchase.
Q: What security measures are taken when processing my order?
A:
High strength SSL encryption is used on our web server on all order processing pages and search result pages to help ensure the privacy of your information. Additionally, a number of security checks are performed for orders we receive to help reduce the incidence of fraud. If you are not a registered and confirmed user, this may include a telephone callback from a live person or from an automated computer process to verify your billing information. Due to the elevated risk of fraud, we cannot accept orders placed using proxy servers, anonymizer services, or other prohibited sources.
Q: What is your refund policy?
A:
All information is provided "as is", and all sales are final. Refunds are not provided. Where feasible, our services are designed to provide you with the opportunity to preview and evaluate the amount of information that will be contained in your final report before you place a final order. Unless specifically indicated otherwise, a result of "no records found" (or similar language) may be a normal and complete search result, and is not indicative of a fault or defect with the search or the search results.
Q: I need help with my search. How can I contact Customer Service?
A:
Customer service (for billing questions only) is provided by e-mail for paying customers via the "Contact Us" link at the bottom of the page.
Our web site is "self-serve", and we regret that we are unable to provide direct one-on-one assistance in real-time processing of any searches. If you have any other questions, comments, or suggestions, please visit the "Contact Us" link at the bottom of the page.
Latest Revision : January 7, 2010
